Discover the questions frequently asked by our customers.
What payment methods are accepted on your site?
We accept payments by credit card (Visa, Mastercard, American Express), PayPal and bank transfer.
Is payment information secure on your site?
Yes, we use advanced security protocols to ensure the
confidentiality and security of your payment information.
Is it possible to use vouchers or promotional codes at checkout?
Yes, you can use vouchers or promotional codes during the checkout process. Simply enter the corresponding code in the section provided for this purpose when finalizing your order.
What is the delivery time for my order?
Delivery times vary depending on the delivery option chosen when ordering.
Delivery time is generally between 5 and 7 working days.
What delivery methods are available?
We offer home delivery or delivery to a relay point.
Shipping costs and delivery times vary depending on the option chosen. You can select the option that suits you best when finalizing your order.
What should I do if I am not available to receive my order upon delivery?
If you are not available for delivery, the carrier will usually leave a calling card with instructions for
collect your package or organize a new delivery.
How to order ?
To place an order on our site, simply select the products you wish to purchase and add them to your cart.
Once you have made your selection, click "Order" and follow the steps to finalize your purchase.
How can I cancel or modify my order?
If you wish to cancel or change your order, please contact us as soon as possible. If your order has already been shipped, it may be difficult to change or cancel it.
In this case, you may have to wait to receive your order and return it in accordance with our returns policy.
How to use a discount code?
To use a discount code, simply enter it in the box provided during checkout.
The promotion will be applied directly to the price of the product.